Defective product - RMA Request

 RMA - Return Material Authorization Procedure

With returning products back via RMA, you agree to the conditions described on this page.

Step 1: Request an RMA number

For every return to MCTX Mobile & Embedded Computers GmbH an RMA number is necessary.

Step 2: Send goods back to MCTX Mobile & Embedded Computers GmbH

The RMA number must be visible on the outside of the package and must be stated on the delivery note.

Please make sure that the package is properly packed to avoid any damages.

Our Boards are electrostatic sensitive devices and have to be packaged with ESD conforming packaging fulfilling the requirements of Typ S (shielded).

Please provide a detailled error description.

You will receive an answer from us with an RMA number an other approach after sending this form.

Products that are returned to us without prior request for an RMA number or products that are not packaged ESD-compliant will not be accepted.